RETURNS POLICY

1. In case of return of products, the Customer must do so within 14 days of reception, informing the Loja do Azulejo for this purpose in advance of its intention via email.

1.1 The products must be returned in the original packaging.

1.2 Whenever the products are sold in boxes, only complete and closed boxes will be accepted on return.

2. The products must be returned to the address indicated for this purpose by Loja do Azulejo.

2.1 The cost of returning the products is responsibility of the Customer.

2.2 Returned products are the responsibility of the Customer until good reception by Loja do Azulejo.

2.3 We reserve the right to charge products damaged in transit for return.

3. Special orders and orders made by request cannot be returned, unless they are proven to arrive damaged or defective.